We are here to guide you through every step. You can find answers to our most frequently asked questions below. You can always contact us if you have any questions!
What is included in a membership?
Membership includes access to an incredible catalog of videos and live events.
I’ve never done reformer before; do you have a beginner programme?
Yes! We’ve put together a 2-week beginner programme with one of our trainers, Cassidy. Even if you’re completely new to reformer, this programme will help you get familiar with your reformer and ease into beginner classes so you can feel confident and ready in no time
What kind of classes do you have on Forme Go?
We’ve got four types of classes on Forme Go. Sculpt is your classic reformer workout with slower, controlled movements. Tempo is a cardio-style class to get your heart pumping. Power uses heavier springs and dumbbells for a strength-focused session. And Release is all about stretching and unwinding - perfect to finish your week or cool down after a tough workout. There’s something for every mood and fitness goal!
How often will new classes be added onto Forme Go?
We’ve got over 100 classes ready for you on Forme Go, and we’re adding new classes every week. That way, you’ll always have fresh content from our expert instructors to keep your workouts exciting!
How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
Who are your instructors?
We have 5 expert instructors (with more on the way!) who have all been carefully handpicked for Forme Go. Each brings a different background and teaching style, so you can find someone who really suits you - or try something new and mix it up!
Can multiple people use my Forme Go Membership?
You can use your membership within your household, however - logins are restricted to one person on one device.
How do I access the catalog?
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.
Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.
Can I create multiple accounts with the same email address?
No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.
Can I pause my membership?
Yes! Once you’ve signed up to one of our subscriptions, you can pause your membership for up to 3 months.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
Do you have special memberships for commercial users?
Yes, we do! If you’re looking to use Forme Go in a commercial space, just get in touch with us. We can set you up with a monthly plan that suits your studio or gym’s needs
